When your password/PIN for your Absence Management (Aesop) or SmartFindExpress account changes, you need to update the password/PIN SubAssistant has on file.

Please note: At this time, SubAssistant does not support the new alphanumeric username/password format for Absence Management. Instead, use your 10-digit phone number and 4-6 digit phone access PIN. See this help article for more details


To update the info SubAssistant has on-file from the Android app:

  1. Open the SubAssistant app
  2. Open the menu and tap Your Accounts
  3. Tap the edit (pencil) icon next to the account you need to update
  4. Enter your 4-6 digit Aesop PIN (if you have one, enter your 6-digit mult-district PIN) or your SmartFindExpress password in each field and tap Save 
  5. Tap the OFF button to turn it ON


To update your info from the iOS (iPhone or iPad) app:

  1. Open the SubAssistant app
  2. Tap the Accounts button at the bottom
  3. Tap the account you need to update
  4. Enter your Aesop PIN  (use your 6-digit multi-district PIN if you have one) or SmartFindExpress password 
  5. Tap the OFF button to turn it ON
  6. Tap Save


 To change the stored password from the website:


  1. Sign in to your SubAssistant account
  2. On the "Your Accounts" section of your account find the substitute account you need to modify.
  3. For the substitute account you need to modify, click the Change link in the password column.
  4. Enter the password/PIN for the substitute account, then click the Save button

    (Be sure to enter the password/PIN you use to login to that sub account, not the password for your SubAssistant account)

  5. Under the Enabled column, be sure to click On so SubAssistant will resume monitoring of that account



If you need to change the username, you can either


  • Disable the account and then register the substitute account again with SubAssistant using the new information.
  • Send a message to support, tell us which account you need changed and provide the new information.