If you're not receiving email from SubAssistant, the email could be getting marked as spam/junk by your email provider or the email might be going to the wrong place. 

  • First, check that the email address in your account's Notification Options is correct and that email notifications are enabled.
  • If you are using Gmail, check your other folders and inboxes (e.g. Promotions, Updates, Social)
  • If that checks out, your email provider may be marking email from us as spam. Please check your email account's spam/junk folder for the notifications. 
    • If you find notifications there, please mark them as not junk/spam.
    • To prevent notifications and other important email from SubAssistant from being delivered to your spam folder,  add "notifications@subassistant.com" and "support@subassistant.com" to your address book, email whitelist, or safe senders list. For instructions on how to do this, see our knowledgebase article: How to whitelist or add email addresses to your safe sender list.
  • Don't use email forwarding (automatically forwarding email from one account to another). Instead, have SubAssistant send email notifications directly to the desired address
  • If you are still not receiving email notifications, please contact support.