SubAssistant Help Center
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Getting started with SubAssistant
Setting up your SubAssistant account
Is a smartphone required to use SubAssistant?
In order for SubAssistant to work, does my computer have to be on constantly? Can my computer sleep, hibernate, or turn off?
Change email address
What makes SubAssistant different?
Linking your Absence Management account
Connect a new Absence Management account
Support for alphanumeric username and password for Absence Management
I use Frontline Absence Management (Aesop) and I don’t see my district listed
Does using SubAssistant affect my Absence Management account in any way?
Can I use SubAssistant to check more than one district?
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Setting up notifications
Set up text message (SMS) notifications
Update Absence Management link
Update your linked Absence Management PIN
Update your linked Absence Management user ID
I forgot my SubAssistant username or password
Why does SubAssistant ask for my account information? Is my information secure?
How can I ensure the fastest possible notifications?
Will SubAssistant notify me of jobs I couldn’t see before?
Using Notification Schedules (formerly Quiet Hours)
What types of notifications can I receive?
Job accepted by SubAssistant notification
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How to Accept an Available Job from a notification
Can I accept jobs without a smartphone?
Jobs are often or always unavailable when I try to accept them
SubAssistant said a job is no longer available, but it was available after I signed into Absence Management
I don't see the job accept link in my notifications
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What is the SubAssistant app? How do I get it?
How much data does SubAssistant use?
Can I use SubAssistant without a smartphone?
Unresponsive App Troubleshooting
How do I contact SubAssistant support?
Does SubAssistant offer phone support?
Earn a free month of service
Viewing Scheduled and Past Jobs
I'm not receiving any notifications
I'm not receiving text message notifications
I'm not receiving push (app) notifications - Android
I'm not receiving push (app) notifications - iPhone, iPod
I’m not receiving email from SubAssistant
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Lack of jobs
I’m not seeing many jobs from my Absence Management account
I am a preferred sub, why didn't I receive a notification for a preferred sub job?
I'm not seeing many jobs from my SmartFindExpress account
"Account has already been registered" when trying to link an Absence Management account
"Error fetching data" when using the app
Subscriptions and billing
Upgrade or Downgrade Plan
Cancel Premium plan
Update billing information
Payments during summer vacation, spring break, Christmas, or other extended breaks
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