To ensure you can receive text message notifications from SubAssistant, please review the requirements and suggestions below based on your situation:


I've never received text messages notifications from SubAssistant

  • Check that the phone number you've entered on your SubAssistant account is correct and that text notifications are enabled
    • From the SubAssistant website, sign in and click on "Notification Options".
    • From the SubAssistant app for Android or iOS, visit the Notification Options section
  • Make sure your cell phone has good cellular coverage to ensure the text messages can be delivered to your phone without delay
  • If you're using an iPhone, check the Unknown Senders tab in Messages and turn off the "Filter Unknown Senders" setting in Messages. Texts from SubAssistant can come from several phone numbers and can change at any time. 
  • If you're using Google Voice or other VOIP service to receive text messages, try temporarily using a different number that isn't attached to your Google Voice or VOIP account.


I've received text messages before, but suddenly stopped receiving them

  • Many text messaging apps are starting to include spam filtering. Check your messaging app's spam  folder/list/tab. These can usually be found in a different tab or under the app's main menu. 
  • Make sure your cell phone has good cellular coverage to ensure the text messages can be delivered to your phone without delay
  • If you're using an iPhone, check the Unknown Senders tab in Messages and turn off the "Filter Unknown Senders" setting in Messages. Texts from SubAssistant can come from several phone numbers and can change at any time.


As mobile networks have improved, we've all grown accustomed to messages arriving within a few seconds; however,  SMS (text messaging) isn't built as an instant messaging service, and as such, carriers don't guarantee a speedy delivery (or any delivery at all). Once a text or email leaves our servers, we are unable to track it or guarantee its delivery. It is normal, from time to time, to not receive a text message. SMS is a "best effort" protocol and as such cell carriers don't guarantee the delivery of SMS messages.