Push notifications require an active Internet (data) connection. Your device must have a connection to a broadband (3G, 4G, or LTE) network, or a WiFi network. Many corporate or school WiFi networks impose restrictions or proxy servers that can interfere with your device's connection to the Internet. 


If you would like to receive push notifications using the SubAssistant app, your device must meet the following requirements:


Make sure your device has the latest software. (Android 2.2+ required)

  1. Go to the Settings of your phone.
  2. Go to About phone.
  3. Go to System updates.
  4. Check for available updates.

Sync your Google account with your phone
  1. Go to the Settings section of your phone.
  2. Go to Accounts and sync.
  3. Make sure there are no errors when syncing your account with your phone.

Set notification volume on your phone to ON

  1. Go to the Settings of your phone.
  2. Go to Sound setting.
  3. Go to Volume setting.
  4. Set Notification volume to ON.

Ensure notifications for the SubAssistant app are ON
  1. Go to the Settings of your phone
  2. Go to Application manager (or Apps)
  3. Find and select SubAssistant
  4. Ensure there is a checkmark next to Show Notifications.

Check the Notification Sound setting in the app

  1. Open the SubAssistant app
  2. Open the app menu (tap the green icon in the top-left corner)
  3. Tap Settings
  4. Tap Notification Sound
  5. Select your desired sound, then tap OK
    Note: go back to Notification Sound to see if the sound setting is still set. If it reverted back to the previous setting, you may have a third-party app, such an app that adds additional sounds/ringtones to your device, that is conflicting. You'll need to uninstall this app to remove the conflict.


Also check:

  • Internet connection (3G/4G or WiFi connection)
    • Push notifications require a valid SIM card and an active Wi-Fi or cellular connection. Note: Notifications use Wi-Fi only when a cellular connection is unavailable. Firewalls and proxy servers may affect your ability to receive notifications. 
  • Updated Google Play Store app
    • If you device needs an update for this app, it will prompt you when you open it.
  • Updated Google Play Services app
    • This app is usually included in newer versions of Android or was included in an update to the Google Play Store.
      To see if you have it, go to the Google Play app store and search for "Google Play services". Look for a button that says "Install" or "Update". If you see it, select it to install or update the app.

If your device meets these requirements and you are still not receiving push notifications, you may need to reinstall the SubAssistant app. To do this, first, uninstall the SubAssistant app from your Android device and then reboot your device. Wait at least 30 minutes, then install the app again. After the app is installed, open the app and then sign in (not sign up) using your existing SubAssistant account information.

At this point, if you're not receiving push notifications, there may be an issue with your device. You can test push notifications using the "Push Notification Test" app from Google Play. 

If your device meets these requirements and you've already reinstalled the SubAssistant app, but are still receiving the GCM registration failed error or are not receiving push notifications, please contact SubAssistant support.