We design SubAssistant to be easy-to-use, and we hope that your experience with SubAssistant reflects that. However, we know that sometimes things don't work out quite right. If you need some assistance with SubAssistant, check out our knowledgebase first. There's a lot of good information there that answers common inquiries. If the knowledgebase doesn't answer your question go ahead and click the new support ticket link at the top-right. We'll do our best to answer your respond to your request by the next business day.