Requirements for push notifications

Push notifications require an active Internet (data) connection and a valid SIM card. Your device must have a connection to a broadband (3G, 4G, or LTE) network, or a WiFi network. Many corporate or school WiFi networks impose restrictions or proxy servers that can interfere with your device's connection to the Internet. 

Due to the way push notifications are implemented in iOS, your device will not display a push notification if the SubAssistant app is open. To ensure alerts appear, close (but don't logout of) the SubAssistant app when you are not actively using it.

Most often, issues with receiving push notification can be resolved by checking your settings:

If you are not receiving push notifications on your iOS device, please first restart your device. If this does not resolve the issue, log out of the SubAssistant app and sign in again. To log out, go to the Settings screen in the app, then tap Log Out. Once logged out, tap the Sign In button.

When a push notification is sent from SubAssistant, your iPhone will automatically display a notification to alert you. iOS apps can provide three types of notifications:

  • Sounds: An audible alert plays. 
  • Alerts/Banners: An alert or banner appears on the screen. 
  • Badges: An image or number appears on the application icon.

In iPhone Settings > Notifications, select SubAssistant. Here, you can set your preferences for Alert style (Banners, Pop-up alert, or None), Badges, and Sounds. If you want notifications to appear when your phone's display is off, be sure to enable Show on Lock Screen.  Learn more about the notifications options available in iOS from the Apple support site.

The alert sound volume is controlled by your iPhone's ringer volume, which can be set in iPhone Settings > Sounds. Here, you can also set your Vibrate preferences. Learn more here about troubleshooting for iOS notification sounds. 

A network connection error will appear when your device cannot connect to SubAssistant's servers. This means there's either an issue preventing your device from reaching the Internet or there is a temporary error on our side preventing connections. You can test your device's connection by opening the browser (e.g. Safari) and attempting to navigate to If your device successfully connects to the SubAssistant website, please wait a few minutes then attempt to sign into the app again. If your device does not connect to, try connecting to another website such as or If your device also cannot connect to these other websites, then you will need to determine why your device is not connected to the Internet. Once your device is connected to the Internet, you can attempt to sign into the SubAssistant app again.

If your device meets these requirements and you are still not receiving push notifications, you may need to reinstall the SubAssistant app. To do this, first, uninstall the SubAssistant app from your Android device and then reboot your device. Wait at least 30 minutes, then install the app again. After the app is installed, open the app and then sign in (not sign up) using your existing SubAssistant account information.