SubAssistant Help Center

Setting up your SubAssistant account 4

• Is a smartphone required to use SubAssistant?
• In order for SubAssistant to work, does my computer have to be on constantly? Can my computer sleep, hibernate, or turn off?
• Change email address
• What makes SubAssistant different?

Linking your Absence Management account 7

• Connect a new Absence Management account
• Support for alphanumeric username and password for Absence Management
• I use Frontline Absence Management (Aesop) and I don’t see my district listed
• Does using SubAssistant affect my Absence Management account in any way?
• Can I use SubAssistant to check more than one district?

View all 7

Setting up notifications 1

• Set up text message (SMS) notifications

Update Absence Management link 2

• Update your linked Absence Management PIN
• Update your linked Absence Management user ID

Account security 2

• I forgot my SubAssistant username or password
• Why does SubAssistant ask for my account information? Is my information secure?

Job Notifications 13

• How can I ensure the fastest possible notifications?
• Will SubAssistant notify me of jobs I couldn’t see before?
• Using Notification Schedules (formerly Quiet Hours)
• What types of notifications can I receive?
• Job accepted by SubAssistant notification

View all 13

Accepting Jobs 7

• How to Accept an Available Job from a notification
• Can I accept jobs without a smartphone?
• Jobs are often or always unavailable when I try to accept them
• SubAssistant said a job is no longer available, but it was available after I signed into Absence Management
• I don't see the job accept link in my notifications

View all 7

SubAssistant app 4

• What is the SubAssistant app? How do I get it?
• How much data does SubAssistant use?
• Can I use SubAssistant without a smartphone?
• Unresponsive App Troubleshooting

Getting help 2

• How do I contact SubAssistant support?
• Does SubAssistant offer phone support?

Referral program 1

• Earn a free month of service

Scheduled Jobs 1

• Viewing Scheduled and Past Jobs

Notifications 10

• I'm not receiving any notifications
• I'm not receiving text message notifications
• I'm not receiving push (app) notifications - Android
• I'm not receiving push (app) notifications - iPhone, iPod
• I’m not receiving email from SubAssistant

View all 10

Lack of jobs 3

• I’m not seeing many jobs from my Absence Management account
• I am a preferred sub, why didn't I receive a notification for a preferred sub job?
• I'm not seeing many jobs from my SmartFindExpress account

Errors 2

• "Account has already been registered" when trying to link an Absence Management account
• "Error fetching data" when using the app

General 5

• Upgrade or Downgrade Plan
• Cancel Premium plan
• Payment methods
• Update billing information
• Payments during summer vacation, spring break, Christmas, or other extended breaks